Returns & Refunds

Fisher & Hamilton Return & Refund Policy

We want you to be happy with your Fisher & Hamilton purchase. If you need to return an item, please review our policy below.

Returns

Our return policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a refund or exchange.

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

To begin a return, please email virdenwhargrove@gmail.com with your order number and the reason for your return. Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Gift cards and sale items are non-returnable and non-refundable. This does not prevent you from contacting us about an item that arrives damaged or defective.

Items returned with signs of use, damage, or missing parts for reasons unrelated to our error may receive a partial refund or be declined.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you have not received an approved refund, first check your bank account, then contact your credit card company or bank. There may be a processing delay before your refund appears.

If you have completed these steps and still have not received your refund, please contact virdenwhargrove@gmail.com.

Exchanges and Damaged Items

We replace items that are defective or damaged. If your item arrives damaged or defective, email virdenwhargrove@gmail.com with your order number, a description of the issue, and photos of the item so we can assist you with an exchange for the same item.

Gifts

If an item was marked as a gift at checkout and shipped directly to you, an approved return will receive store credit for the value of the returned item.

If the item was not marked as a gift, or the purchaser had the order shipped to themselves, any approved refund will be issued to the purchaser’s original payment method.

Return Shipping

Please send all returns to:

Virden Hargrove
P.O. Box 360573
Hoover, AL 35236

You are responsible for return shipping costs. Original shipping charges are non-refundable. If we provide a prepaid return label, its cost will be deducted from your refund rather than charged separately.

For damaged, defective, or incorrect items, please contact us before shipping so we can provide instructions.

Use a shipping service that delivers to P.O. Boxes. We recommend tracking for all returns and shipping insurance for items valued over $75. Keep your shipping receipt and tracking number until your return has been processed. We cannot guarantee receipt of returned packages.

Delivery times for exchanged items vary depending on your location and shipping service.